Lorien tests customer satisfaction theory
01 Sep 2003 | Training Press Releases | Lorien Customer Focus Lorien Customer Focus (LCF), a market research and training consultancy specialising in helping its clients maximise the value of the...
View ArticleNew appointments at Lorien Customer Focus
11 Nov 2003 | Training Press Releases | Lorien Customer Focus Specialist market research and training company, Lorien Customer Focus (LCF) is continuing the expansion of its workforce in response to...
View ArticleLorien Customer Focus publishes major survey of the IT training industry
07 Jan 2004 | Training Press Releases | Lorien Customer Focus Forty four per cent of those who are working in the IT training industry believe that they are well paid; 90 per cent find their job...
View ArticleLorien announces major investment in digital printing
11 Feb 2004 | Training Press Releases | Lorien Customer Focus Already one of the UK's largest digital printers printing in excess of 3m pieces of individualised, mailed, literature a year, Lorien...
View ArticleLorien Customer Focus reveals the tools for customer service success
10 Mar 2004 | Training Press Releases | Lorien Customer Focus Market research and training consultancy specialist, Lorien Customer Focus (LCF), will have its latest customer service tools on display at...
View ArticleTools to build customer-focused organisations on show
08 Mar 2004 | Training Press Releases | Lorien Customer Focus At this year's HRD event, being held at Olympia, London, from 20th to 22nd April, the market research and training consultancy Lorien...
View ArticleSurvey for success
10 May 2004 | Training Press Releases | Lorien Customer Focus When logistics and distribution giant, Palmer & Harvey (P&H), decided to find out what its employees thought of their jobs and...
View ArticleFree seminar focuses on key customer relationships
21 May 2004 | Training Press Releases | Lorien Customer Focus In a bid to improve organisations' relationships with their customers, the practical research and training solutions specialists, Lorien...
View ArticleLorien Customer Focus sponsors excellence in customer service
19 Jul 2004 | Training Press Releases | Lorien Customer Focus Market research and customer satisfaction specialist, Lorien Customer Focus (LCF) has joined organisations including BUPA, Powergen, the...
View ArticleLorien Customer Focus expands customer satisfaction team
02 Aug 2004 | Training Press Releases | Lorien Customer Focus Specialist research and training company, Lorien Customer Focus (LCF) is continuing the expansion of its workforce in response to customer...
View ArticleLorien Customer Focus provides Express route to enlightenment
26 Jul 2004 | Training Press Releases | Lorien Customer Focus When Britain's only scheduled coach network National Express - the coach division of leading international public transport provider,...
View ArticleRevealing the secrets of customer service success
02 Sep 2004 | Training Press Releases | Lorien Customer Focus Specialist research and training company, Lorien Customer Focus (LCF) is offering to reveal the secrets of how to change employees'...
View ArticleKey survey covers customers' views on call centres
The market research and training consultancy, Lorien Customer Focus (LCF), is undertaking a major survey of customer satisfaction levels with call centre provision. The survey will focus specifically...
View ArticleCashiers, not call centres, say Britain's banking customers
Despite the advent of technology into the banking sector - with ATMs, call centres and Internet banking - most people would still prefer to do their banking face-to-face with a cashier at a local branch.
View ArticleFree seminars help in meeting customers' needs
The market research and training consultancy Lorien Customer Focus (LCF) is running two free one-day seminars as part of this year's National Customer Service Week, which runs from 6th to 12th October.
View Article'Tote that barge' for Children in Need
Pulling a 17 tonne canal barge along Coventry Canal on Sunday 9th November, by hand, has enabled a team from Lorien plc's specialist services division to raise £1,500 for this year's BBC Children in...
View ArticleFree seminar helps in meeting customers' needs
Following the success of a series of customer service seminars, held last October, the market research and training consultancy Lorien Customer Focus (LCF) is running a further, free, one-day seminar...
View ArticleFirms opt for 'processes' while their customers want 'people'
Organisations believe that they are more likely to retain customers by investing in technology, rather than in people; while customers are looking for the 'human touch'.
View ArticleScottish Water finds Lorien's 'key'
Scottish Water (SW) is improving its level of service to its key customers as a result of using the groundbreaking Key Account Loyalty (KAL) assessment process, developed by market research and...
View ArticleLorien Customer Focus helps find brewer's barometer
When Wolverhampton & Dudley Breweries (W&DB) wanted to assess the impact of cultural and business changes on its staff, it chose research and training specialists Lorien Customer Focus (LCF)...
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